We offer a simple Pay as You Go SIP Trunk (with optional add-on subscriptions to save even more). Trunks can either be based on username/password based (for a single desk/softphone) or IP Authentication (i.e. for a PBX etc). We can also support PBXs as a username/password option, but recommend you using IP Authentication if you can.
Your account can contain SIP lines, SIP Trunks and Dedicated Number Redirects (what we call a connection)
Before contacting us, please read the information below. Since the start of our service provision, we've received many questions on a broad range of subjects. Responses to typical queries and requests are listed below to help you. Further information can also be sort in our knowledge base.
Sending calls is similar to calling from a physical landline
Dial simply in national format. I.e. dial 0123456789 for the number 0123456789 or 0791234567 etc
Dial with 00 + Country Code + Local number. For example, for the number 912345678 in Spain, Dial 0034912345678Important: Make sure you have enabled your connection to be able to call international numbers (by default, SIP and VoIP Connections can only call national)
This service is for UK customers only. Customers outside this region will not be applicable for an account.
You must have some basic knowledge of SIP and VOIP to use our service. We are unable to provide in-depth technical support.
You must only use our service in the UK. Connecting from outside the UK may not work.
For successful high quality calls and reduction of issues, we recommend the following requirements
When an account is created, it is created in default format. We offer lots of features, however you must request that we enable/activate these. When an account is created, it will be created with the following defaults which are designed to work with the broadest range of devices with as little as possible configuration from the customers end.
Historically, VoIP Yonder has spent too much time customising rates for forecast volumes that were not fulfilled by customers. Therefore we have changed our approach.
VoIP Yonder offers a scheme for customers to top-up £250 GBP or more and spend this within a calendar month, then 10% extra credit is provided at each subsequent top-up when this condition has been met.
This must be requested at each top-up for us to clarify you've met the conditions and for us to apply the extra credit.
If a customers spend is substantially more than this, then custom destination rates maybe applied.
Aloha/VoIP Yonder operates purely in the premium, high quality end of the market and will avoid any clients that degrade our network for our other clients. We pride ourselves in providing a high quality service/network . Also we have regulatory commitments to adhere to. If your traffic meets one of the following conditions below we will be unable to assist you:
Support for trunking is limited. We will provide destination support in the rare case there are quality issues. However we expect all customers to be able to have the technical understanding and know how to handle their setup with their trunk. We offer a comprehensive knowledge base to getting started.
It is the clients responsibility to make sure their SIP details are safe. If you feel SIP details have been compromised or do not recognise calls in your account, you must inform us immediately. You can reset your SIP password online. We recommend customers use a firewall and IP Authentication only connections. To help reduce fraud and loss, all new accounts are setup with a max call rate and daily call spend which can be viewed in your control panel. These can be changed or remove on request by opening a support ticket. In addition, SIP and VoIP Connections can be restricted to UK calls only (default) or include international calls.
To increase security, we recommend you connect your equipment using TLS transport and SRTP encryption to encrypt both the signalling and media between us and you. When selecting SRTP, it will only work if the transport TLS is also enabled.
If you have a query about our service or how to migrate from your current setup to us (it’s easier than you think) then open a support ticket.